ALEX Home: Building on a trusted foundation
ALEX has always taken people from furrowed brow to peace of mind.
But even the clearest guidance can only take employees so far on its own.
HR teams and brokers are still stitching together portals, PDFs, and point solutions.
Now, ALEX has evolved into a connected, AI-native experience.
Still conversational, still rooted in empathy.
ALEX Home brings it all together in one location: plan details, HR resources, benefits programs, eligibility, and more.
Expanding from moments of choice to a place where benefits live all year round
Here’s what that means for you:
Employees
Get 24/7 support through a single platform, guided by conversational AI that's personalized, not robotic—no more ping-ponging between apps and emails.
HR Teams
Experience fewer repetitive questions, actionable results, and more time to focus on strategy, people, and everything that can’t be automated.
Brokers
Get a connected benefits experience employees actually use—plus faster group setup, fewer escalations, and stronger retention conversations.
Proven outcomes, powered by ALEX Home
Added annual FICA savings
Saved per month for HR
Of employees
One benefits home. Different value for every role.
One destination for all things benefits
Finally, move beyond generic intranet pages. Centralize all your benefits and HR info—plans, policies, carrier links, and resources. Say goodbye to tab overload and hello to one intuitive experience.
Individualized help = increased efficiency
Use AI to tailor answers based on eligibility/role, answer FAQs 24/7, cut down repetitive pings, and free up space for the important people work that deserves a human touch.
Guidance that drives action and impact
AI-led chats turn contextual questions into meaningful health and financial outcomes with proactive nudges, helpful reminders, and saved tasks.
Stronger communication paired with ROI
Easily configure announcements, actions, and visibility rules. Real-time analytics show employee enrollment, engagement, and trends, helping you bring clear results into leadership conversations.
Every solution in one unified platform
Bring every point solution, program, and carrier resource into one unified platform—so employees actually connect the dots and clients see more value from what they already offer.
Personalized, AI-powered guidance
ALEX uses eligibility and plan data to deliver accurate, contextual answers for each employee—without extra admin lift for you or your clients.
Time savings and simplified service
Update content once, dynamically deploy across all clients, while still launching individual, branded experiences. You spend more time advising and less time piecing together microsites.
Year-round value with measurable results
Show engagement lift across your book, strengthen renewals with real analytics, and help clients improve utilization, health behaviors, and financial outcomes.
We're evolving, without losing the good stuff
ALEX already supports 7.4 million employees—and this next evolution builds on that trust. But rest assured, the decision support and benefits guidance you know and love aren’t going anywhere. Spoiler alert: there’s even more on the way.
“It’s all about bandwidth. Not only creating the content, but also delivering it to the employee, and on which channel: email, Slack, stick it up on a wiki? The advantage here is that everything is in one central place.”
Broker Partner
Ready to bring your benefits into one connected experience?
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